Supply chain change & programme delivery

Transformations that succeed by design

Supply chain transformations succeed when the human side is designed with the same care as the technology: the problem framed correctly before kick-off, the decisions owned, and the planners on board from the start. I help organisations design that success in, and steady programmes that have drifted.

Thirty years of doing the work, and a book on how to get it right.

The approach

Success is designed early, on the human side

The software usually works. Success lives on the organisation's side: in how the problem is framed, who owns the decisions, and whether the people who must live with the new way of working helped to define it. The most valuable moves in any transformation are made before kick-off, when curiosity is still cheaper than concrete.

The method comes from my book. Until the organisation has mobilised and socialised the ideas, until there is creative tension and a hunger for new ways of working, building systems should not be the main focus. In practice that means four platforms working together: Mobilise the leadership, Socialise the planner community, Systemise in short cycles with technology as servant, and Learn continuously so every reaction feeds the next step.

Get the framing right and the technology can do what it was capable of all along. That's the work: design the intervention up front, coach the leaders and planners who make it live, and give the whole thing an instrument to steer by.

How I help

Five situations.

01

You are thinking about a new planning system. The business case is being written, the vendors are circling, and you are less sure than you sound about how this lands in your organisation and what it will ask of the people who have to run it.

Starting in the right direction

A structured discovery before the RFP: the organisation read from its own artefacts, the situation, complication and implication written with the evidence attached, and a preconditions check in which the absence of any one can be fatal. Six to seven weeks. It ends in a verdict, and in a design for the first cycle rather than a five-year plan.

02

You have been running a programme for a year or more and it has stalled. Milestones slip, the vendor relationship has cooled, the steering committee is asking about the business case, and nobody in the room can say in one sentence what the problem is.

Programmes that have stalled

The same discovery, applied mid-programme, with more to work with: the change requests, the RAID log and the slipped milestones read as evidence rather than blame. Six weeks to a problem statement the organisation recognises and a decision on what to keep, cut and restart. Where the verdict calls for it, I stay to run the recovery.

03

You may be in any of the other four situations, and underneath each is the same question: have you framed the problem correctly? A new system, a stalled programme, a plan nobody acts on, a delivery that has outgrown goodwill: each is a change problem first, and the change deserves a strategy of its own, designed at the start rather than added at the end.

Change strategy, designed properly

A change strategy built by framing the problem correctly: the method from my book. Surface what no one says, let the planners who will live with the new way define what changes, and run the four platforms (Mobilise, Socialise, Systemise, Learn) as one self-sustaining system the organisation owns. With coaching for the sponsors and decision owners who make it live.

04

You have a plan, and it is just that. It is published every month, the meetings happen, and nobody acts on it. The vendor says training, the consultants say governance, and the planners have gone back to their spreadsheets.

The Decision Audit

A fixed-scope diagnostic of how your planning process decides: the register of the decisions each cycle exists to take, one owner on every line, the gap between plan and action logged with its causes, autonomy and cadence set for each decision, and a review where overrides are data, not sins. About thirty days for the first pass. You end with a baseline, a decision-rights design, and an answer to whether the problem is the engine, the data, the constraints or the organisation.

05

You have a programme that has outgrown goodwill. It is too big, too political or too far behind, the vendor and the business are talking past each other, and you need someone senior to take the wheel and answer for the outcome.

Programme and project delivery

Senior interim leadership that takes the wheel (planning, governance, stakeholders and vendors) and gets delivery moving again. The machine side runs under PMI’s CPMAI discipline in short cycles; the human side under the four platforms; one process, two vocabularies. Hands-on, in the room, and answerable for the outcome.

Papers

Thinking you can take with you.

Five essays on how supply chain transformations succeed, written as one argument: the human-machine partnership, the framing, the instrument, the method, and the discipline for the AI. Free to download.

Go to the papers →

Richard Lloyd · Founder

A practitioner.

Richard Lloyd

Convex Supply Chain is an independent practice based at the PCTCAN science and technology park in Santander, working with clients internationally, in English and Spanish, above the software layer: from the framing of a transformation to its delivery, with implementation capacity through partners.

Thirty years leading supply chain transformation across four continents. I began in factory planning with Unilever Foods in Brazil, where I met i2 Technologies, going on to work there in roles up to Head of Delivery EMEA, then Partner at the TCS Supply Chain Centre of Excellence, CTO at Optel, and VP Delivery at One Network, followed by independent work implementing o9 Solutions, ToolsGroup and OMP. Programmes delivered at Nokia, Pirelli, ABB and Johnson & Johnson, among others, alongside global health supply chain work in Mali, Congo, Sierra Leone and Mozambique.

Visiting lecturer at MIT, HEC Paris, Cranfield and Cardiff, and the author of Successful Integrated Planning for the Supply Chain (Kogan Page, 2018): the argument that these programmes succeed or fail on human and organisational dynamics long before the technology matters.

PMI-CPMAI · PMP · o9 platform certified · Visiting lecturer at MIT, HEC Paris, Cranfield and Cardiff

Book cover
Successful Integrated Planning for the Supply Chain
Key Organizational and Human Dynamics · Kogan Page, 2018
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